frequently asked questions
When will I receive my images?
Most galleries are delivered within 2–3 weeks, although turnaround times may vary depending on the season, holidays, or event volume. Rush editing may be available for an additional fee.
How do I purchase my photos?
After your gallery is delivered, open the gallery link and select the images you'd like to purchase. Add your selections to your cart, choose your preferred collection or individual images, and complete checkout using the available payment options.
Can I purchase individual images instead of the full gallery?
Yes. Individual digital images are available for purchase, or you can choose one of our collections for the best value.
What is included with my purchase?
Each purchased digital image includes:
- High-resolution digital download
- Personal-use license
- Unlimited personal downloads during the gallery availability period
Please refer to our Image Use & Print Release for complete licensing terms.
How long will my gallery remain available?
Your gallery will remain online until the expiration date listed in your gallery email. We recommend downloading your purchased images as soon as possible.
How do I download my purchased images?
After checkout:
- Open your order confirmation email
- Select Download Photos
- Sign in if prompted
Choose either:
- Download All (ZIP file)
- Download Individual Images
- Save the files to your computer or device.
We recommend downloading your images to a computer first before transferring them to other devices.
Why do I receive a ZIP file?
A ZIP file packages multiple images into a single download. After downloading, simply unzip (extract) the folder to access your individual images.
How do I download photos on my phone?
Downloads work best using your phone's web browser (Safari or Chrome). Depending on your device, ZIP files may automatically extract or can be opened using your device's Files app.
For additional information, please review our Purchasing & Downloading Guide at: https://www.xsquaredllc.org/purchasing-and-downloading-guide/
I can't download my images. What should I do?
If you're having trouble downloading your photos:
- Confirm your purchase has been completed
- Ensure you have a stable internet connection
- Try using a different web browser
- Restart the download
If you're still experiencing issues, contact us and we'll be happy to help.
Can I share my images on social media?
Absolutely! Your support helps us grow and directly supports our community.
Please tag:
@Aloha X2
Can I edit or apply filters to my images?
Please do not apply filters, heavy edits, or alter the images. Your photographs have been professionally edited to reflect our artistic style and brand.
Will my images have a watermark?
Purchased digital images are delivered without watermarks.
What if I lose my downloaded images?
If your gallery is still active, you can download your purchased images again at no additional cost. Once a gallery has expired, retrieval may not be possible, so we strongly encourage creating multiple backups.
Can't find your download email?
If you don't see your download or order confirmation email within a few minutes, please check your Spam, Junk, Promotions, or Updates folders. Email providers occasionally filter automated messages. If you still can't locate it, contact us and we'll be happy to assist.